tel: 0845 050 2455

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Welcome to our online store!

Customer Service

  • Shipping & Delivery

    3-5 Day Delivery £5.95 + VAT.
    Small items of less than £50 in value will be despatched via 1st Class Royal Mail.  
    Calibration & Repair Service Collection & Delivery  
    All Calibration and, or Repair Services incur a collection fee of £4.95 + VAT
    Return delivery for these services are Free of charge.
    Delivery Surcharges  
    We will add the following charges to your order for delivery to the areas listed below. If you placed your order online, the sales department will contact you to authorise this additional charge.  
    Northern Ireland £20.00 + VAT.
    Isle of Man £20.00 + VAT.
    Highlands and Islands of Scotland £20.00 + VAT.
    Channel Islands £20.00
  • Privacy & Security

    The STROMA Store does not disclose buyers' information to third parties other than order detail is processed as part of the order fulfilment. In this case, the third party will not disclose any detail to any other third party.

    We do not send random marketing emails to personal email addresses (spam).
    We conform to the requirements of the Data Protection Act, 1998.

    Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you choose to create an account. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.

    Data collected by this site is used to:
    1. Take and fulfil customer orders
    2. Administer and enhance the site and service
    3. Disclose information to third-parties for goods delivery purposes

  • STROMA STORE Returns Policy

    We accept the return of all products with the following exceptions:
    •  Software based products (CD, DVD & Downloaded) and software licenses
    •  Items that have been calibrated prior to shipping
    •  Specialist Items not normally stocked and ordered specifically for your order

    Returns will be accepted as long as:
    •  The goods are returned in their undamaged and original packaging
    •  All accessories & instruction manuals supplied with the product are present and in an unused condition
    •  The equipment is in its original condition and as new
  • Ordering

    The quickest, effective and most secure way to place an order is online.
    Alternatively you may wish to call our Sales Team on 0845 050 2455. (Monday to Friday 8:30am to 5:00pm).

    To place an order online, select the relevant items and add them to the shopping cart. You can search for a product using the menus by Category or by using the Search Box. Once all required items have been entered, please select ‘proceed to checkout’. If you are already registered with the website, please enter your email address and password. If you are not registered, you will be prompted to set up an online account..

  • Payment, Pricing & Promotions

    The various options for payment are; Debit Card/ Credit Card/ BACS/ Cheque/ PayPal.
    These details are not held by STROMA STORE but by our Secure Payment Gateway Company – SAGEPAY. To find out more about Credit Card Security, please visit

  • Viewing Orders

    Any placed or pending order can be viewed by visiting the website and logging into your account using the details provided upon registering. You will need to enter your email address and password to view detail.

  • Updating Account Information

    Account information can be updated at any time by visiting the website and logging into your account using the details provided upon registering. You will then be able to change detail such as; contact information and shipping addresses.

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